faq

Frequently Asked Questions

General Questions

What is TradeCars?

TradeCars is an premier online platform connecting buyers and sellers of used cars. We offer a seamless platform for individuals and dealers to list, discover, and purchase pre-owned vehicles with ease and confidence.

How do I create an account?

To create an account, click on the "Create an Account" button located at the top-right corner drop down menu of our homepage. Follow the prompts to enter your personal information and set up your profile. Once completed, you'll receive a confirmation email to verify your account.

Is there a fee to use TradeCars?

Browsing and searching for vehicles on our platform is entirely free. However, sellers (both individual advertisers and dealers) may choose from various listing packages, some of which are paid options offering enhanced visibility and features.

For Advertisers (Individual Sellers)

How do I list my car for sale?

After logging into your account, navigate to the "Place an Ad" section. Provide detailed information about your vehicle, including make, model, year, mileage, and upload clear photos. Choose a listing package that suits your needs, and once submitted, our team will verify and publish your ad promptly.

Can I edit my listing after it's been posted?

Yes, you can edit your listing at any time. Simply go to your dashboard, select the listing you wish to modify, and make the necessary changes. The entries will be verified before it is made public.

How long will my ad remain active?

The duration of your ad's visibility depends on the listing package you select. There are options to extend or upgrade for increased exposure.

For Buyers

How do I search for a used car?

Use our intuitive search bar on the homepage, where you can filter results by make, mode and more. Advanced search options allow for more specific criteria to help you find the perfect vehicle.

Can I contact the seller directly?

Yes, once you've found a vehicle of interest, you can contact the seller directly through our platform using the "View Contact Number" button on the listing page.

Does TradeCars offer financing options?

While we do not provide direct financing, we have partnered with reputable financial institutions that offer competitive loan options for our users. Visit our "Financing" section for more information and to apply directly through our partners.

For Dealers

How can I become a registered dealer on TradeCars?

To register as a dealer, click on the "Dealer Sign-Up" link at the bottom of our homepage. Complete the registration form with your dealership's information, and our team will contact you for further details. Upon approval, you'll gain access to our dealer-specific tools and features.

What benefits do dealers receive?

Registered dealers have access to a suite of features, including:

  • Credit System: Manage your listings efficiently using our flexible credit-based system.
  • Subscription Flexibility: Upgrade or downgrade your subscription plan at any time to suit your business needs.
  • Dashboard & Reporting: Access comprehensive dashboards with performance tracking and reporting tools to monitor your listings' success.
  • API Integration: Seamlessly integrate your inventory with our platform for real-time updates.

Is there a limit to the number of cars I can list?

The number of listings allowed depends on your chosen subscription plan. We offer various packages tailored to accommodate dealerships of all sizes. For detailed information, please visit our "Dealer Plans" page or contact our support team.

Safety and Security

How does TradeCars ensure the safety of its users?

We prioritize user safety by implementing the following measures:

  • Verification Processes: All sellers and dealers undergo verification to ensure legitimacy.
  • Fraud Monitoring: We continuously monitor listings and user activities for suspicious behavior and take prompt action when necessary.

What should I do if I encounter suspicious activity?

If you come across any suspicious listings or communications, please report them immediately using the "Report Ad" feature available on the Ad detail page. Our support team will investigate and take appropriate action to maintain a safe marketplace for all users.

Support

For assistance, you can reach our customer support team through the "Contact Us" page on our website. We offer support via email, and phone to address any questions or concerns you may have.

By addressing these common questions, we aim to provide clarity and enhance your experience on TradeCars. Should you have further inquiries, don't hesitate to reach out to our support team.